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Frequently Asked Questions — Dating Pro Professional Services
Frequently Asked Questions — Dating Pro Professional Services

Expert services

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Written by Andrew
Updated this week

Money Back Guarantee

How does it work?

  1. Dating Pro transfers money to the Customer Success Manager team only when the customer has checked and accepted the order.

  2. Split your large project into several parts. Accept in installments.

Money can be refunded:

  1. Within 1 business day if the order is cancelled by the buyer on the first day. after the start

  2. Within 1 business day if seller and buyer agreed to cancel order

Within 1 business day if the order is not executed properly or completely

How it works

1 Chat with us

  1. Tell us about your project. We work with NDA, no data leaks. Send us your idea details, and we'll evaluate it and advise.

  2. We will make a full description of the project, provide the estimate and the timeframe.

  3. We will provide you with your personal account manager and a team for your project.

2 Your first order

For your first order, you get 2 hours of custom development at $20/hour rate - and the example project plan for a dating site and apps as a bonus.

3 Project implementation

  1. Your personal manager is always available and ready to help with all questions.

  2. All members of development team are in touch with you. Each step of work is presented with detailed description.

100% Completion guarantee

You are fully satisfied with our work. We will be glad to work with you on your next project.

How to get your order quickly

Make an advance payment to reserve the start date of the order. After receiving a preliminary estimate on the project. We regularly schedule team loads on your projects:

After you have modified the code of PG Dating Pro, will the PG Dating Pro upgrade be still available? (new release, minor release, etc.)

You will still be entitled to obtaining a new version of the product, either for free within 6-12 months after initial purchase, or for additional fee, after the 6-12 months period expires. However updates are done automatically and will most likely override all customization changes in code and design. That is why manual update is recommended. It is quoted extra. Changes in site content (language files etc.) and database are usually saved.

Do you require upfront payments for custom work?

  1. Yes, normally we work on a 100% prepaid basis. You can pay for the whole project at once or pay upfront for different stages of the project.

  2. We also offer to split the payments: 75% upfront and 25% upon completion. In this case, your site will be hosted on our server without direct access to the site files and the database.

  3. Why we can issue an invoice for correcting errors when customizing the Dating Pro platform for your business

Can I modify my site and apps ?

Yes, of course. You can do it yourself, or you can contact the Customer Success Managers – the experienced in-house team of professionals.

What is your hourly rate ?

Minimum $20 for the first 2 hours. Maximum reaches $180 (out of turn). The recommended price is $59. It includes the cost of end specialists, Customer Success Manager, and Account Manager.

Feel free to contact us, We'd here to assist you.

How can I pay for the extra development using the Expert Service link?

To pay for the extra development on your website or app, please follow these steps:

  1. Follow the link and change the item quantity so that it equals the sum you have been quoted by your project manager and that you’re about to pay.

  2. Press “Add to cart” to add the item to the shopping cart:

  3. Insert your email address (name and phone if requested) in the pop-up window.

  4. Proceed with the payment.

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